CommioCast
Welcome to the CommioCast! Join us as we explore the features of Communications Platforms as a Service (CPaaS), discuss API-powered voice and text messaging solutions that replace outdated telecom hardware, and share insights on delivering reliable, high-quality calls and texts at scale.
With decades of industry leadership and a proven passion for what’s next, the Commio team shares how our technology continues to evolve, ensuring your business has the right tools to communicate confidently into the future.
Produced for tech-forward enterprises and communications enthusiasts, this podcast unpacks the tools, strategies, and innovations driving the future of customer experience (CX).
Each episode spotlights the technology behind Commio’s cloud platform, trusted by thousands of SaaS platforms and enterprises to power seamless, scalable communications. Tune in and discover a better way to connect with CommioCast!
Learn more at Commio's website: https://www.commio.com
Episodes
24 episodes
The Top 10 Advantages of RCS
Listen in to this interesting CommioCast for more about Rich Communication Services and its advantages for business messaging compared to traditional SMS and MMS. The hosts elaborate on ten key benefits of RCS, including rich medi...
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Season 2
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Episode 12
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11:25
Addressing Spam and Restoring Trust in Caller ID
This CommioCast episode highlights the significant negative impact of spam and fraudulent calls on customer trust and engagement. The deluge of unwanted calls has led consumers to distrust unknown numbers, making it increasingly difficul...
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Season 2
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Episode 11
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11:51
Restoring Trust in Phone Calls with Branded Caller ID
In this episode of the CommioCast, we highlight the significant problem of growing distrust in phone calls due to rampant spam and illegal spoofing, leading individuals to ignore even legitimate outreach. To combat this issue, Commio ...
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Season 2
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Episode 10
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11:55
Contact Center Challenges & Opportunities in 2025
In this episode of the CommioCast, we cover the significant challenges facing modern contact centers, particularly those in large industries like airlines and insurance. The primary difficulties include managing communication across numerous ch...
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Season 2
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Episode 9
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9:31
Mastering Business Text Messaging in 2025
Business text messaging is a crucial tool for customer engagement, and strategies surrounding application-to-person (A2P) messaging are evolving. This episode from Commio highlights significant shifts in A2P 10-digit long code (10DLC) messaging...
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Season 2
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Episode 8
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15:21
Top Reasons to Use Short Codes in 2025... and Beyond
This episode of the CommioCast explores the enduring value of SMS short codes for businesses in 2025 despite newer messaging options. The speakers say that short codes offer superior throughput and reliability for critical communications like a...
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Season 2
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Episode 7
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9:26
The Future of Contact Centers is... Optichannel Communications
Customers today expect immediate and consistent support across all communication channels. To meet these rising expectations, businesses are turning to omnichannel contact centers, which integrate various channels like phone, email, and social ...
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Season 2
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Episode 6
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21:49
Branded Calling: The New Tool for Brands You Aren't Using
Branded calling, what is it, and how does it work? The goal is to use it to restore trust in cloud communications by verifying caller identity and preventing fraudulent spoofing. This technology, utilizing Numeracle’s Verified Identity framewor...
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Season 2
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Episode 5
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9:41
What is SignatureCalling™? Verified Caller ID & Restoring Customer Trust
Commio, the uniquely customizable communications API platform that makes it easy to deliver integrated voice and messaging conversations, and Numeracle™ Inc. (“Numer...
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Season 2
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Episode 4
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10:57
RCS Business Messaging or SMS: What Performs Better?
By now, almost everyone knows Rich Communication Services (RCS) business campaigns are coming soon, and the buzz is that it will be Faaabulous, with all sorts of new features and functions, and…whoa—slow down!Yes, RCS is all that (you ca...
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Season 2
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Episode 3
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57:48
Hidden Costs of Managing Your Own Toll-Free Service
This episode explores the hidden costs of managing toll-free numbers as a Responsible Organization (RespOrg) versus using a third-party provider, like Commio's Smart Toll-Free. Becoming a RespOrg involves significant upfront costs, ...
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Season 2
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Episode 2
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15:30
Getting Started with Voice APIs
Voice APIs offer a programmable alternative to traditional SIP trunking for businesses needing flexible, customizable voice-calling solutions. Unlike traditional SIP, which requires telecom expertise, cloud-based APIs allow developers to easily...
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Season 2
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Episode 1
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13:28
Now What? FCC's One to One Consent Rule Vacated
Last week, the Eleventh Circuit Court vacated the FCC's "one-to-one consent" rule, which required express written consent from consumers for each individual marketing call. The court found the rule exceeded the FCC's authority under the Telepho...
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Season 1
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Episode 12
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12:40
AI Whirlwind: 2025 Predictions for Cloud Communications
This episode of the CommioCast covers the implications of artificial intelligence (AI) on our daily lives as cloud communications professionals. This podcast explores how AI is changing customer engagement, potentially leading to a...
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Season 1
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Episode 11
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15:01
The One Twilio Feature You're Not Using
Your Twilio application is booming. You're scaling up your calls and messages, and things are going well. Soon, though, you'll encounter challenges: you need more than 2 calls per second, and your SMS sending capacity is limited. You could spen...
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Season 1
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Episode 10
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10:24
Tips for Picking a Better Phone Number (DID) Provider
In this latest episode, the team at Commio explains how VoIP providers, enterprises, and text messaging platforms should shop for a better phone number source. Also known as DIDs, there are 12 factors to consider when choosing a number provider...
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Season 1
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Episode 9
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16:35
How to Comply With FCC's New One to One Consent Rules
In this episode, we help business owners understand the new FCC regulations requiring one-to-one consumer consent for text messages and calls. Key decisions discussed include providing listeners with compliance resources like sample consent lan...
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Season 1
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Episode 8
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11:06
Protect Your Bottom Line with Call Redundancy
This episode of the CommioCast discusses the importance of call redundancy for businesses. It explains the different types of redundancy—outbound, inbound, and toll-free—highlighting the risks of outages and the financial consequences for compa...
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Season 1
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Episode 7
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18:16
5 Ways to Power Better Customer Interactions with Cloud Voice
As 2025 arrives, the cloud communications experts from Commio offer five strategies to enhance customer interactions in contact centers and any cloud voice application. Improved communication channels, reduced wait times, engaging ...
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Season 1
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Episode 6
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18:13
Polish Your 10DLC Text Messaging Campaigns Before Submitting to The Campaign Registry
If your communications depend on messaging, don’t miss this update for registering your brands and campaigns with The Campaign Registry in Q4 2024 and beyond. On the up side: Long code (10DLC) messaging campaigns are growing in pop...
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Season 1
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Episode 5
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50:25
What is RCS? The Future of Text Messaging is Rich Communication Services
Rich Communication Services (RCS) is one of the latest evolutions in messaging technology, promising a more interactive, feature-rich experience than traditional SMS and MMS.In the fast-paced world of cloud communications, staying at the...
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Season 1
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Episode 4
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11:31
Text Messaging: What Can and Can't You Send?
Get your Messaging Uses Cases eBook, free: http://www.commio.com/messaginguses-ebookWhen it comes to text messaging campaign rules, there are A LOT—and they vary by industry and campaign type. If you work for an agency or provider that ...
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Season 1
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Episode 3
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21:10
Compliance + Cybersecurity for Cloud Voice and Text Messaging
Get your copy of Commio's eBook @ http://www.commio.com/compliance-ebook Consumers have had it—and we can’t blame them. There were more than 50 billion robocalls in 2022, or ~4 per person per day (note: not all qualify as spam). An...
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Season 1
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Episode 2
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10:24
No Fake 10DLC Brands Please | The Campaign Registry Authentication+ For Public Companies
The Campaign Registry Adds New Step to Authenticating Brands;Also, CV Tokens are Expiring for Political Texting CampaignsWherever there’s money to be made, there’s a fraudster finding a way around the rules—and long code (1...
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Season 1
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Episode 1
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12:23