CommioCast
Welcome to the CommioCast! Join us as we explore the features of Communications Platforms as a Service (CPaaS), discuss API-powered voice and text messaging solutions that replace outdated telecom hardware, and share insights on delivering reliable, high-quality calls and texts at scale.
With decades of industry leadership and a proven passion for what’s next, the Commio team shares how our technology continues to evolve, ensuring your business has the right tools to communicate confidently into the future.
Produced for tech-forward enterprises and communications enthusiasts, this podcast unpacks the tools, strategies, and innovations driving the future of customer experience (CX).
Each episode spotlights the technology behind Commio’s cloud platform, trusted by thousands of SaaS platforms and enterprises to power seamless, scalable communications. Tune in and discover a better way to connect with CommioCast!
Learn more at Commio's website: https://www.commio.com
CommioCast
AI Whirlwind: 2025 Predictions for Cloud Communications
This episode of the CommioCast covers the implications of artificial intelligence (AI) on our daily lives as cloud communications professionals.
This podcast explores how AI is changing customer engagement, potentially leading to a crisis if businesses prioritize function over experience. The increasing use of chatbots, while beneficial in the short term, risks creating generic and impersonal interactions.
The solution, according to a new reports from Gartner and Accenture, lies in "Personified AI," where companies imbue their AI systems with unique personalities that reflect their brand values and connect with customers on an emotional level.
AI is rapidly evolving from automation to autonomy, driving massive changes in technology and businesses. This shift, called the "Binary Big Bang," is marked by three key technological advancements: agentic systems, generative UI, and digital core. These technologies are reshaping how we interact with software and digital systems, moving us towards a future of abundance, abstraction, and autonomy.
The CommioCast examines the evolution of robotics, driven by breakthroughs in foundation models, natural language processing, and contextual understanding. Robots are becoming more sophisticated in their ability to understand context, communicate, plan, and act, blurring the line between the digital and physical world. As robots become more integrated into our lives, it's crucial for businesses to consider the ethical implications, safety concerns, and sustainability challenges they present.
Finally, this episode discusses how AI is reshaping the future of work, creating a "New Learning Loop" between humans and machines. While AI offers the potential to automate tasks and enhance productivity, it also raises concerns about job displacement, worker engagement, and the need for new skills. The key is to foster a symbiotic relationship between humans and AI, where people leverage AI as a tool for growth and innovation while focusing on tasks that require uniquely human skills and creativity. To do this, companies need to reimagine their talent strategies, prioritize employee engagement, and create clear career growth pathways for a future where AI is an integral part of the workforce.
Learn more about Commio at commio.com.
